Leticia Rosas

I am at true awe at M&R and their diligent and attentive staff members. As an ex-employee and now customer at M&R, I can say that they truly do go above and beyond to make sure that their customers are always satisfied. During my time at M&R, I was able to see the amount of hard work and dedication that Mike Jr. and his staff put into ensuring that every customers’ needs are met in a timely and professional manner. As an employee, I was able to get a glimpse “behind the scenes” and was able to experience how much effort is put into ensuring that every customer’s concerns are addressed in a timely and efficient manner. All ranging from getting parts, insurance claims, phone calls, tows, late-night service calls, working on vehicles until 12 AM at times!! and so much more. Whenever I have an issue with my car or even just a question Mike Jr. is always helpful and willing to take a look/do repairs on my vehicle on the same day if possible and he always talks me through all the issues/repairs. I am more than satisfied with the efficiency that his team and himself work with, as a college student at U of I, I am not in the city for long and am often crunched on time but Mike Jr. and his team always ensure that I am able to have my car in the most time-efficient manner so that I may return back to campus on time for classes, I am glad that they value and consider my time as they do with all their customers. If you are looking to support a small family-owned business or plainly searching for a trustworthy and efficient place to have your vehicle serviced M&R is definitely the place to go!