Reviews

Beth Foley
9/27/2022

Thsi group is the best. I’ve used them for 7 years now. They always give an honest assessemnt of the problme and the best way to fix it, fair prices and they can figure out anyting that needs fixing. They always have time and they are flexible with my schedule. I highly recommned them.

Beth thank you for sharing your feedback. We appreciate your family entrusting our team and feel privileged to service all of your vehicles. It’s always a pleasure to assist in any way we can, stay warm and blessing to mom back home. Kind Regards, The M&R Team
- M&R Car Import Service II, Inc.
Will Thoelecke
9/19/2022

Very responsive – helped replace stolen cat converter. Great people at local family owned shop in LP. Even took my car to get emissions tested! Fair price. Will return again with other future car repair needs.

Good day Will, Thank you for taking the time to share your 5-star experience on your recent service visit. We were happy to have resolve your unfortune theft of your Lexus Catalyst Converter & Exhaust components. Thankfully the claim process ended with an approval, we sincerely appreciated your patience thru the entire process. We look forward to resolving any/all of your SUV needs/maintenance in the future, cheers! Respectfully, M&R Service Team
- M&R Car Import Service II, Inc.
Calla G
9/14/2022

Have come to M&R a few times, first was to get a second opinion about a recommended service I received from another place. They pulled up their directory that lists when specific cars need to complete specific services and my car wasn’t due for that service for at least another 40k miles. Brought it back recently for new brakes and M&R was thorough and timely with the process. Included pictures with their recommendations.

Good day Calla, Thank you for sharing your valuable input during your most recent service visit at our repair facility, your feedback is critical for our continued growth. We pride ourselves on being upfront and transparent on whatever our client vehicle(s) require vs recommended work. Happy to hear that we meet/exceeded your expectations while resolving your Brake noise on your Sport Utility Vehicle. We look forward to your next service interval, cheers! Best In Health, M&R Service Team
- M&R Car Import Service II, Inc.
Courtney Nichols
9/9/2022

I use M&R every time for my car. I trust them and know they will take good care of my vehicle. Personable, reliable, and professional. Can’t recommend them enough.

Good day Courtney, We sincerely appreciate you taking the time to share your thoughts about our team. Serving your Infiniti and your entire household has always been our pleasure. Hope you have a productive and exciting summer, Will see you on your next service interval, cheers! Best In Health, The M&R Team
- M&R Car Import Service II, Inc.
Ran Bao
9/7/2022

This is my third time visiting this shop. Everyone on the Mike Jr. team is very professional and always puts themselves in the customer’s shoes. Two weeks ago my driver’s window was smashed and I took my car to M&R in an emergency and they took care of my insurance right away and helped me find a rental car with Enterprise. I just got my car back yesterday and my car looks great and very clean inside and out. I would absolutely recommend them to my friends.

Good Day Ran, We appreciate you taking the time and effort to share your valuable feedback on your most recent visit with your BMW X5. We are happy everything met or exceeded your expectations from insurance claim to our workmanship on your European sport utility vehicle. Thank you for your loyalty and support. We look forward to your next service visit, cheers! All The Best, M&R Service Team
- M&R Car Import Service II, Inc.
jeff lust
9/2/2022

Great experience. Ultimate professionals.

Good Day Jeff, We appreciate you taking the time to share your most recent service visit with us. The pleasure was our to service you and your Mini Cooper Clubman. We look forward to building a long lasting relationship with you and yours. Next service interval we’ll tackle that pesky Transmission Malfunction, cheers! Best In Health, M&R Service Team
- M&R Car Import Service II, Inc.
Nooplas Hooka
8/31/2022

The mechanic are very easy to talk to about any issue you are experiencing, and they are usually able to accommodate a quick repair the same day. I love having a neighborhood repair shop I can trust and who has served us well without feeling like we were being taken advantage of.

Good day Nooplas, thank you for sharing your feedback as it is essential to the growth of our family owned and operated business. We try to turn around any/all work and get it completed and back to our clients in a timely matter. Over the 41 + years we are grateful to our community who entrust us with their European vehicles. Most importantly we always are thankful to the client(s) for giving us the time to explain/demonstrate the scope of the service plan on the vehicle. See you at your next service interval or emission test, cheers! All The Best, M&R Service Team
- M&R Car Import Service II, Inc.
Anonymous
8/31/2022

The mechanic are very easy to talk to about any issue you are experiencing, and they are usually able to accommodate a quick repair the same day. I love having a neighborhood repair shop I can trust and who has served us well without feeling like we were being taken advantage of.

Good day Nooplas, thank you for sharing your feedback as it is essential to the growth of our family owned and operated business. We try to turn around any/all work and get it completed and back to our clients in a timely matter. Over the 41 + years we are grateful to our community who entrust us with their European vehicles. Most importantly we always are thankful to the client(s) for giving us the time to explain/demonstrate the scope of the service plan on the vehicle. See you at your next service interval or emission test, cheers! All The Best, M&R Service Team
- M&R Car Import Service II, Inc.
Misho Ceko
7/27/2022

Great service! Highly recommended.

Good day Misho, We sincerely appreciate any/all of our clients feedback on the recent service visit. Happy to hear that your Land Rover Range Rover Sport HSE is back to operating harmoniously, noise free after the wheel hub bearing replacement, and that the steering system is back to optimum handling with the new steering coupler assembly. We look forward to your next service visit, enjoy your summer. Best In Health, M&R Service Team
- M&R Car Import Service II, Inc.
Hollie Rogman
7/8/2022

Mateo and Mike Jr were both so welcoming, knowledgeable, and truly customer first. Highly recommend their shop, especially if you hold a MaxCare extended warranty.

Jerry & Ann Fohrman
6/16/2022

A family business – they are dependable, friendly, trustworthy and committed — a pleasure to work with Appreciate th competent “old school” customer service – you certainly feel that they care as much about our cars as we do

S Chandra
6/14/2022

Highly professional from the beginning to the end. They seemed very knowledgeable. Based on my experience, I would highly recommend them.

ood day Mrs.Chandra, Thank you for sharing you most recent service experience at our facility. We appreciate you taking the time to share your thoughts/insights. We look forward to continuing servicing your European SUV and beyond. Whatever you decide moving forward with regards of the oil leak, feel free to stop in so that we can maintain proper oil level, cheers! It was a pleasure meeting you and we wish you and your family an awesome summer. All The Best, M&R Team
- M&R Car Import Service II, Inc.
Rob Chenoweth
5/29/2022

I took my car into M&R after it had failed emissions testing. I had brought it in somewhere else first, and they weren’t able to fix the issues but M&R identified the problems quickly. They gave me a great, thorough explanation of the work needed to be done and were also able to run the emissions test onsite so I didn’t have to drive out to the suburbs to get that done. All the guys I talked to were friendly, knowledgeable and really helpful. I’ll definitely be taking my car here from now on!

Arturo Perez
5/24/2022

I took my car (Audi S4) in in an emergency on a busy Friday afternoon because the belly pan was falling off. They told me they were extremely busy but they took it in and told me would be ready by 8pm. Not only they secured the belly pan but did a full check of my car and mentioned things that needed attention (with pictures). I took my car back later for one of their recommendations; fresh brake fluid. The pedal feels a lot smoother now. The staff was very friendly and very professional. I like their text system too. Family owned shop run very professional. Highly recommended if you own an European car.

Good day Arturo, We sincerely appreciate you sharing your experience at our Family owned and operated facility. The feedback of our clients is vital to the entire team. It was a pleasure working with you & on your Audi S4, we appreciate the opportunity to be of service. We’ll look forward to seeing you on your next service interval, cheers! Respectfully, The M&R Staff
- M&R Car Import Service II, Inc.
Annie DeVinney
3/29/2022

I’ve used M&R twice now for both of my cars and both experiences have been great. The body work done on my 2020 VW looks great and I’m very pleased. The staff is great at communicating and are all very personable. Mike Jr. even remembered that I had had surgery and asked me how I was doing when I came to pick up my car. They pay attention to detail and are excellent at what they do. I will definitely use them in the future if needed.

Kim C.
3/18/2022

We received a recommendation to try M&R when our daughter’s car broke down. That turned out to be an excellent decision! We were trying to manage the situation from afar and M&R was extraordinarily helpful. The owner is top-notch and the service was excellent. Everything was done on time and according to specifications. They were easy to work with and even helped us out with another problem that went beyond what one would expect from a car repair business.

Maria Acuna
3/17/2022

Excellent and personal service. They are honest and fair prices. Highly recommend this family owned gem in Lincoln Park.

Thank you Maria! We appreciate you supporting our small family business. Have a wonderful day!
- M&R Car Import Service II, Inc.
Norman Sackar
3/5/2022

Conscientious personal service Responsible Small and attentive family operation

Theresann Seeger
3/5/2022

They were very friendly and helpful, they did exactly what they said in the amount of time promised. I’ve been a regular for years.

Randy P
2/23/2022

Great Service