Reviews

Piper Cook

2/24/2024

I had a great experience here! They were able to fix my car quickly, were very responsive to questions, and were extremely friendly and a pleasure to work with. Would definitely go back and recommend to others.

Good day Piper, We greatly appreciate the feedback along with the opportunity to resolve your electrical work in your sport utility vehicle. Now that the Check Engine Lamp is off, we are confident that you’ll pass the state smog test without any concerns. We look forward to seeing you on your next scheduled service interval. It was our pleasure to serve you, cheers! Respectfully, The M&R Team

- M&R Car Import Service II, Inc.

Santhana Sooksanun

a month ago

The friendliest staffs and the owners. I am happy with their services since I have been there in 2009. My first car was BMW 3 series 325xi but I currently have a BMW X3. I am continuing to use their services because they will take very good care of your car. I highly recommend this place.

Steven Johnson

a month ago

Mike and Matteo made sure to explain every detail about the repair the my Toyota Prius needed. They were also diligent to answer the questions I asked in a thorough and understandable manner! I am so thankful for the care they took to get us back on the road in an efficient process. Thank you!

Thank you for sharing your M&R experience Steven, as any feedback is always appreciated for us as a small business to grow. It was a pleasure taking care of your hybrid Toyota Prius and those ABS and Brake indicators that we going off. As always we appreciate your support and business.

- M&R Car Import Service II, Inc.

Robert Balagyan

10/14/2023

Thank you. Great job.A++++

Good day Robert, Thank you for sharing your experience from your recent service visit. It was a pleasure assisting you with your Volkswagen Toureg SUV. After the exhaust headpipe and catalyst converters were replaced, your Volkswagon sounds like a finely tuned European machine. We look forward to seeing you at your next scheduled service. Sincerely, M&R Service Team

- M&R Car Import Service II, Inc.

Sarah Mankowski

9/11/2023

I received excellent, prompt and thorough service at M & R Car import services. I love this family owned business and will go out of my way to support them!

Hello Sarah thank you for your kind sentiment and for sharing your 5-star service review. Thankfully it was a simple Tire Pressure Sensor that was the cause of losing air on that passenger run flat tire. It’s always a pleasure working on your BMW X3. Hope you get to enjoy the rest of your summer, we’ll see you on your next service interval, cheers! Respectfully, M&R Service Team

- M&R Car Import Service II, Inc.

Jerry Kean

8/3/2023

Good mechanics who check up on their clients. They really care. Good integrity. Haven’t had any issues since they replaced my transmission.

Good Day Jerry, we sincerely appreciate the kind sentiments/5-star experience. As we’ve learned over the 42 + years of servicing our clients vehicle needs is a top priority without leaving the human element behind. We are constantly in the pursuit of perfection. We are happy that your remanufactured CVT Transmission is running in its optimally. Enjoy your new chapter and best of luck with your new beginning. Best Regards, M&R Service Team

- M&R Car Import Service II, Inc.

Linda A. Palumbo

7/15/2023

Friendly, explain work in as much detail as you can understand. After working on my car, it feels like it’s gliding on air!!

Good Day Linda, we sincerely appreciate you taking the time to share your feedback on your recent service visit. Were stoked to hear about your BMW gliding thru the air! Doing all the maintenance including the BG GDI Fuel & Air Induction Cleaning Service. We will see you on your next service interval to resolve that peske sun visor, in the meantime enjoy the remaining summer. Warmest Regards, M&R Service Team

- M&R Car Import Service II, Inc.

Erin Brenner

6/9/2023

Always do fantastic work and so courteous. Thanks again!

Good Day Erin, Thanks for taking the time to share your feedback, we greatly appreciate it. Your electrical water-pump (cooling system) was being a tad challenging as it was intermittently failing. Yet with your patience we were able to catch it malfunctioning. Along with completing/resolving the biannual state smog test (IL EPA AirTeam) Wishing you a safe and cool summer we’ll see you on your next service interval, cheers! Warmest Regards, M&R Service Team

- M&R Car Import Service II, Inc.

Dave

5/18/2023

I would highly recommend M&R Car Import Services to anyone needing repairs to their car. The owners are very knowledgeable and friendly. My vehicle was done when promised. I cannot praise them enough.

Good morning Dave, thank you for taking the time to share your service experience with us, we welcome any/all feedback. It was a pleasure working on your Vw Altas SUV. Acquiring run flat tires prove to be a bit challenging but after the the Four Wheel Alignment everything was satisfactory, much appreciated your patience! We look forward to serving you and your family general maintenance & repair on your BMW’s. Our team was thankful for your generosity, cheers! Kind Regards, M&R Service Team

- M&R Car Import Service II, Inc.

Sue Nurnberg

4/20/2023

This is my first time here, but it will not be my last. The customer service was impeccable. I was recommended to visit M & R from another car establishment who couldn’t help me. They did a perfect job, and could not have been any more accommodating.

Hello Sue, we appreciate you for taking the time to share your recent service experience. Thank you for entrusting us with your Porsche SUV, happy to know that our team meet/exceeded your expectations too! We look forward to your next annual routine maintenance service visit, cheers! All The Best, M&R Service Team

- M&R Car Import Service II, Inc.

Matt Winter

3/23/2023

This is the repair shop I trust most in Chicago to repair my 2009 Audi A4. I needed a headlight replacement and they were able to provide quotes on both OEM and aftermarket lights, rather than just suggesting the more expensive option. I took my car in before work and was able to grab it the same day on the way home from work. I will continue to use this repair shop to service my car. Thanks, Matt

Hey Matt, we sincerely appreciate you taking the time to share your recent service experience. We pride ourselves on transparency and serving our Lincoln Park neighbors by always offering any/all cost effective option especially when quality is not compromised. We look forward to your next electronic engine mount(s) appointment, it was our pleasure working on your European automobile and keep protecting the value of your vehicle. Hope spring is eternal! All The Best, M&R Service Team

- M&R Car Import Service II, Inc.

Brittany Talbott

3/16/2023

Michael Jr and his crew were incredibly amazing! They helped with towing to their location when the first auto center couldn’t do the repair. I live out of state and they worked as fast as they could and were very on top of the communication. The work is great and follow up on the work is already scheduled! They are incredibly paitent with their customers and understand the frustrations unexpected issues give their customers and do an amazing job keeping themselves and the customers calm. I will definitely be using them if needed, in the future.

Good day Brittany, We would like to express our gratitude for sharing your most recent service experience at our facility. It was our pleasure serving you and your family. We would’ve loved to had a quicker turnaround but when filling a claim with some extended service contract companies, it tends to extend the process but we were happy to follow it thru and thanks for understanding their CVT Transmission inspection process. Ultimately we were very happy on how the vehicle shifted and being sound-free too! We look forward to see you at your next scheduled appointment and blessings to you and your family. Best In Health, Team M&R

- M&R Car Import Service II, Inc.

Brittany Ayala

3/16/2023

- M&R Car Import Service II, Inc.

Nagendra N

3/1/2023

Hands down the best family owned garage near Lincoln Park. Amazing people, very friendly and well intentioned.

Thanks Nagendra, as we appreciate you for sharing your valuable feedback with us. Our team works endlessly to provide the very best for our clients and protecting their vehicles. It’s our pleasure to serve your family. We’re happy that your headlight, tire repair and state smog test are all on the mend. We look forward to seeing you on your next schedule service interval, cheers! All The Best, The M&R Team

- M&R Car Import Service II, Inc.

Olivia Carey

2/1/2023

I always bring my car into M&R whenever I need some sort of service done to my car. The staff is always so friendly and helpful. Their work is carried out to an excellent standard. Excellent service as per usual. The team at M&R are friendly, trustworthy and very efficient.

Hello Olivia, we sincerely appreciate you taking the time to share your feedback about your recent service visit. Thank for entrusting us to resolving your seatbelt buckle repair and know that it’s always a pleasure working with you and your father. We appreciate you supporting our family business, cheers. Warmest Regards, M&R Service Team

- M&R Car Import Service II, Inc.

Deven Meredith

12/30/2022

This was my first time taking my car here and was impressed with the service. They solved the problem of my car not starting and were able to diagnose the issue, which turned out to not be a common problem. They kept me informed throughout the process and finished fixing the car in a timely manner. Overall, I would recommend M&R because of their fair prices, skill, and customer service.

Good day Deven. It was a pleasure working on your Nissan SUV with the ignition system failure. Whenever our local neighbors are in dire need of help with their vehicle, our team is always willing to help out with your automotive needs. We appreciate you taking time to share your experience here. We hope you have a great holiday trip! Warmest Regards, The M&R Team

- M&R Car Import Service II, Inc.

Henry Krasnow

12/23/2022

Easy to work with, easy to get to, especially from Lincoln or Bucktown, and very good work

Good day Henry, we appreciate your kind sentiments along with sharing your recent Volvo service experience. It is always our pleasure to serve our community especially like you and Wendy for over 15 yrs here in Lincoln Park. Happy Holidays an happy that your Volvo C70 Cabriolet is back on the road safely, cheers! Warmest Regards, The Service Team

- M&R Car Import Service II, Inc.

Rickie Kostiner

12/10/2022

Very thorough check of my car. Caught an issue that other auto shops overlooked. Needed a new alternator and replaced it same day. Interacted only with Kind and hard working people. Highly recommend!

It was a pleasure working with you. Your Volvo’s safety and reliability is extremely important to us. Thank you for taking the time to provide your feedback. Warmest regards, M&R Service Team

- M&R Car Import Service II, Inc.

Nia Raymond

10/18/2022

Great service, very friendly, helpful, diligent and professional. They really went to bat for me, and I highly recommend M&R!

Good Day Nia, I’d like to thank you for taking the time to share your service experience. Our clients satisfaction is critical in growing our business. Know that it’s our pledge to always advocate for our clients vehicles in order to protect and maintain the vehicles safety and reliability. We look forward to next service visit Land Rover Range Rover, stay warm and all the best! Respectfully, M&R Service Team

- M&R Car Import Service II, Inc.

Will Fuhrman

10/3/2022

Michael and his team were wonderful in assisting me. My wife highly recommended M&R Car Import and she was right. They took the time to explain the diagnosis and repair options. I recommend them to anyone. Will

Good Day Will, We sincerely appreciate you taking the time to share your experience while we service your European vehicle(s), at our establishment. We take pride in customer service and our craftmanship. We know time is valuable so thank you for your time & support. We look forward to serving your family Volkswagen’s, cheers! Respectfully, M&R Service Team

Reviews

Piper Cook

- M&R Car Import Service II, Inc.

Santhana Sooksanun

Steven Johnson

- M&R Car Import Service II, Inc.

Robert Balagyan

- M&R Car Import Service II, Inc.

Sarah Mankowski

- M&R Car Import Service II, Inc.

Jerry Kean

- M&R Car Import Service II, Inc.

Linda A. Palumbo

- M&R Car Import Service II, Inc.

Erin Brenner

- M&R Car Import Service II, Inc.

Dave

- M&R Car Import Service II, Inc.

Sue Nurnberg

- M&R Car Import Service II, Inc.

Matt Winter

- M&R Car Import Service II, Inc.

Brittany Talbott

- M&R Car Import Service II, Inc.

Brittany Ayala

- M&R Car Import Service II, Inc.

Nagendra N

- M&R Car Import Service II, Inc.

Olivia Carey

- M&R Car Import Service II, Inc.

Deven Meredith

- M&R Car Import Service II, Inc.

Henry Krasnow

- M&R Car Import Service II, Inc.

Rickie Kostiner

- M&R Car Import Service II, Inc.

Nia Raymond

- M&R Car Import Service II, Inc.

Will Fuhrman

- M&R Car Import Service II, Inc.

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